Careers

We are Building an Exemplary Team

We're always seeking caring, talented and motivated individuals to join our NorthStar family. We value our employees and believe that the best way to achieve customer satisfaction is through employee satisfaction. If you're interested in joining a team of funeral services providers who are committed to delivering thoughtful and compassionate service to families in their time of need, we may have a place for you.

NorthStar Memorial Group has been recognized as a "top company to work for" in many of our locations. Find out why so many top professionals are bringing their talents to the NorthStar family! We offer great benefits, job satisfaction and stability. 


Bilingual Collections Specialist - Houston, TX

We are seeking an experienced Bilingual Collection Specialist for our home office in the Houston Galleria area. The Collection Specialist is responsible for customer collections and resolving account issues.

Overview and Responsibilities:

  • Contact and pursue clients with past due balance and negotiate payment arrangements in accordance with FDCPA guidelines
  • Partner with locations to address and resolve billing/collections discrepancies
  • Comply with and maintain Daily Outbound Call/Customer Contact standards
  • Maintain detailed customer information on delinquent accounts including contact information.
  • Research and resolve customer disputes
  • Comply with all company operating policies, procedures, executed Plans, and Programs
  • Send collection letters to clients in accordance with company & FDCPA guidelines
  • Generate aging A/R reports for self to follow-up on activity
  • Skip trace 

Requirements and Qualifications:

  • 5+ years of customer service experience
  • 2+ years of collections experience
  • Bilingual – English/Spanish 
  • Experience within a call center environment preferred
  • Excellent investigative and research skills and attention to detail
  • Professional communication skills and team player
  • Passion for customer service

To apply for this opportunity, please send your cover letter and resume to nsmgrecruiting@nsmg.com with Collections Specialist in the subject line.


Online Marketing Manager - Houston, TX

 
We are seeking an Online Marketing Manager for our home office in the Houston Galleria area. The Online Marketing Manager will assist the Marketing Director in the execution and management of the day-to-day performance and growth of the company’s online presence. 
 
Overview and Responsibilities:
  • Execute profitable media buys through display channels, retargeting networks, social paid ads, and email lists
  • Manage, expand, and optimize paid search campaigns to meet allowable metrics
  • Direct and coordinate creative direction for ads, ad copy, and landing pages to optimize channels
  • Conduct keyword research, social listening, and provide analysis, insights and recommendations to senior management
  • Develop, forecast, and measure the impact of SEO strategies
  • Utilize industry standard tools for channel auditing and reporting
  • Propose and implement onsite optimizations, including URLs, title tags, header tags, and meta descriptions
  • Continuously test, optimize, and analyze campaigns to achieve and maintain KPIs
  • Track market trends, opportunities, etc. and make appropriate recommendations
  • Generate weekly/monthly/quarterly reports evaluating initiatives
 
Requirements and Qualifications:
  • Bachelor's Degree in marketing, business or similar discipline
  • 5+ years of marketing experience 
  • 3+ years SEM/SEO experience
  • Experience in analyzing key marketing metrics and using data to develop actionable insights
  • High attention to detail with the ability to execute projects from beginning to end
  • Strong Excel skills
  • Demonstrated understanding of SEO onsite/offsite best practices, industry news and trends
  • Self-motivated with the ability to think strategically and work independently
  • Energetic and collaborative team player with the ability to motivate others
  • Ability to work and communicate effectively with all levels

To apply for this opportunity, please send your cover letter and resume to nsmgrecruiting@nsmg.com with Online Marketing Manager in the subject line.


Licensed Funeral Director/ Embalmer - Tucson, AZ

 
The Funeral Director provides professional service to client families before, during and after the loss of a loved one. The role and duty of the Funeral Director entails all phases of the funeral industry - from the removal of the deceased from the place of death, preparation of the body and arrangement conference, to serving the family on the service and final disposition.
 
Requirements and Qualifications:
  • High School Diploma (or equivalent); completion of a diploma training program at a college or technical school specializing in Funeral Services.
  • Funeral Director / Embalmer license in the State of Arizona, or the ability to obtain the license
  • Knowledge of computers and software, or willingness to learn.
  • Previous customer service and/or sales experience.
  • A high level of compassion and integrity.
  • A high level of compassion and integrity, and problem-solving skills.
  • Valid Driver's License with a good driving record.
  • The ability to multi-task, set priorities and be a team player are essential.
 
To apply for this opportunity, please send your cover letter and resume to peter.callaghan@evergreen-tucson.com with Funeral Director - Evergreen in the subject line.

Sales Opportunities - Bay Area ( San Mateo, Oakland and Hayward, CA)

We are seeking motivated Sales Counselors for our Skylawn, Hayward and Oakland locations. These roles focus on generating pre-need sales for their respective location(s), and developing comprehensive pre-need arrangements for cemetery property, merchandise and assistance for the families we serve.

Requirements and Qualifications:

  • Candidate will have a strong history in commission sales with a strong commitment to providing the highest level of customer care as well as continued follow-up after the sale.
  • Candidate will be extremely goal-oriented while possessing the ability to handle a fast-paced work environment, multitask, complete needed contracts along with additional paperwork.
  • Cultivate new business while seeking referrals from existing customers all while maintaining the highest level of integrity.

To apply for this opportunity, please send your cover letter and resume to nsmgrecruiting@nsmg.com with Service Counselor in the subject line.


Location Manager - San Mateo, CA

We are seeking a qualified, experienced and committed Location Manager for our location at Skylawn Memorial Park and Funeral Home.  This combination location is one of the premier locations in the nation with 500 annual interments and 900 annual funeral services. This is a unique opportunity for you to become an essential member of a successful operation and provide outstanding customer service. 
 
Overview and Responsibilities:
  • Growing market share through Community Involvement
  • Selecting, Hiring and Retaining great employees
  • Extremely high level of integrity
  • Abiltiy to use critical thinking and creativity  
  • Highly motivated 
  • Oustanding organization, planning, multi-tasking, prioritization and time management
  • Effective communicator across all departments
 
NorthStar’s benefits include:
  • Comprehensive benefits package including medical, dental, vision and life insurance
  • Annual rewards, trips and recognition
  • Working with a group of like-minded and dedicated professionals at every level of the company
  • Strong 401(k) with company match
 
To apply for this opportunity, please send your cover letter and resume to brian.kestenblatt@nsmg.com with Location Manager in the subject line.

Financial Analyst - Houston, TX

We are seeking an experienced Financial Analyst for our home office in the Houston Galleria area. The Financial Analyst will be a key member of the finance group by supporting C-level Management with cross-business projects such as financial modeling, data analysis, and presentation development. We are seeking an analytical candidate who enjoys working cross-functionally to provide strategic financial guidance and decision support.

Overview and Responsibilities:

  • Build financial models in order provide analytical support for new acquisition opportunities (ad hoc) for senior management
  • Develop and maintain location level performance analyzes on monthly basis for senior management Support annual planning process for Financial Reporting
  • Support quarterly external reporting for external partners
  • Support annual audit to Accounting
  • Work on ad hoc projects to include, but not limited to, analyze financial models, review of financial proposals, monitor investments, assist with NAV calculation and other special projects and assigned tasks

Requirements and Qualifications:

  • Bachelor's Degree in Accounting, Finance, Economics or related; MBA a plus
  • 5 to 10 years of experience in financial modeling and analysis
  • 2+ years of investment banking or private equity experience
  • Experience in investment analysis, variance analysis, and documentation
  • Advanced quantitative aptitude and problem-solving capabilities; ability to prioritize workflow and manage multiple projects with minimal to moderate direction
  • Ability to work and communicate effectively with all levels
  • Self-motivated and driven to produce quality results within tight deadlines

To apply for this opportunity, please send your cover letter and resume to nsmgrecruiting@nsmg.com with Financial Analyst in the subject line.


Systems Administrator - Houston, TX

We are seeking an experienced Systems Administrator for our home office in the Houston Galleria Area. The Systems Administrator will support existing IT systems and bring new ideas to help us transition to our new cloud-based and outsourced IT model.  The Systems Administrator will work closely with IT, external departments, and providers to design, implement, and ensure quality delivery of services.

Overview and Responsibilities:

  • Serve as subject matter expert for servers and applications
  • Serve as subject matter expert for Active Directory
  • Integrate enterprise applications with cloud services to ensure seamless delivery of data to all users
  • Provide tier 2 support for issues escalated from the help desk, including executive support
  • Project Implementations – SharePoint, Rackspace, Windows Azure, Audio Visual systems, Physical Security, etc.
  • On-call support rotation        

Requirements and Qualifications:

  • Bachelor’s Degree preferred
  • 5+ years of progressive experience in system administration and architecture
  • 5+ years related work experience with Active Directory, MS Exchange, MS Windows, Virtual Machines, Server OS and Cloud architecture
  • High level of experience with Windows Server operating systems and Active Directory
  • Strong interpersonal and communication skills
  • Cloud concepts, Web Services and API's (Amazon Web Services, Rackspace, Microsoft Azure)
  • High availability, scalability and performance optimization (e.g. distributed deployments, HTTP traffic Load balancing, content caching, data replication), preferred

To apply for this opportunity, please send your cover letter and resume to nsmgrecruiting@nsmg.com with Systems Administrator in the subject line.


Licensed Funeral Director - Delray Beach, FL

The Funeral Director provides professional service to client families before, during and after the loss of a loved one. The role and duty of the Funeral Director entails all phases of the funeral industry - from the removal of the deceased from the place of death, preparation of the body and arrangement conference, to serving the family on the service and final disposition.

Requirements and Qualifications:

  • High School Diploma (or equivalent); completion of a diploma-training program at a college or technical school specializing in Funeral Services.
  • Funeral Director license in the State of Florida.
  • Knowledge of computers and software, or willingness to learn.
  • Previous customer service and/or sales experience.
  • A high level of compassion and integrity.
  • A high level of compassion and integrity, and problem-solving skills.
  • Valid Driver's License with a good driving record.
  • The ability to multi-task, set priorities and be a team player are essential.

To apply for this opportunity, please send your cover letter and resume to shapirod@nsmg.com with Funeral Director – Beth Israel in the subject line.


Licensed Funeral Director - North Miami Beach, FL

The Funeral Director provides professional service to client families before, during and after the loss of a loved one. The role and duty of the Funeral Director entails all phases of the funeral industry - from the removal of the deceased from the place of death, preparation of the body and arrangement conference, to serving the family on the service and final disposition.

Requirements and Qualifications:

  • High School Diploma (or equivalent); completion of a diploma-training program at a college or technical school specializing in Funeral Services.
  • Funeral Director license in the State of Florida.
  • Knowledge of computers and software, or willingness to learn.
  • Previous customer service and/or sales experience.
  • A high level of compassion and integrity.
  • A high level of compassion and integrity, and problem-solving skills.
  • Valid Driver's License with a good driving record.
  • The ability to multi-task, set priorities and be a team player are essential.

To apply for this opportunity, please send your cover letter and resume to blasbergm@nsmg.com with Funeral Director –Levitt Weinstein in the subject line.


NorthStar Memorial Group is an Equal Opportunity Employer